Advertising disclosure: this site contains affiliate links. If you buy through them I may earn a commission at no extra cost to you. It never changes what I write.

Support · Updated August 2026

Support: who is responsible for what, and how to reach them

Short answer: I review The Brain Song, I do not sell it, and I cannot see your order. For a purchase, a download, a charge you do not recognise or a refund, the retailer is ClickBank, at clkbank.com, and the charge on your statement reads CLKBANK*COM. This site does not run an inbox, and the reasons are below.

Sending the right question to the right place is the difference between a refund in a few days and an email nobody can act on. This page splits them, and is honest about the one thing it does not offer.

If it is about your order, your download or your money

That is ClickBank, not me

The Brain Song is sold by Neural Revive through ClickBank, the retailer of record. I am an independent affiliate. I never see your name, your email, your card or your order, I cannot look a purchase up, and I cannot approve or speed up a refund. Writing to me about an order only costs you time.

How to get a refund from ClickBank

  1. Find the order confirmation email. It comes from ClickBank, not from Neural Revive and not from The Brain Song, which is why searching your inbox for the product name often turns up nothing. Check the spam folder before concluding it never arrived. It carries the receipt number the lookup asks for.
  2. If you are looking at a charge you do not recognise, it appears on the statement as CLKBANK*COM rather than the product or company name. That is the same purchase.
  3. Go to ClickBank's customer service site at clkbank.com.
  4. Look the order up with the email address you paid with, or the last four digits of the card.
  5. Select the order and submit the refund request inside the guarantee window — 90 days on the page this review links to. Miss the window and the route above stops working.
  6. ClickBank processes the refund back to the original payment method.

Described from ClickBank's published customer support process. The page my review links to states a 90-day money-back guarantee, with the words "terms apply". One other official page states 60 days, which is why the review tells you to screenshot the guarantee text on the page you actually pay from, before you pay.

If it is about this review

This site does not run an inbox, and that is deliberate

There is no email address and no contact form here. I am an affiliate: I have no part in making, delivering or refunding this product, I cannot look your order up, and I am not willing to attach personal contact details to somebody else's transaction. An address whose only honest reply would be "that is ClickBank's job" is not a service, it is a detour that costs you a day.

Every request a reader can actually act on already has a real destination, and all of them are on this page. Money, downloads and refunds go to ClickBank, above. The product itself belongs to Neural Revive, reachable through ClickBank's support. What is left is whether this review is accurate, and that is handled below — by making it checkable rather than by asking you to email me.

How this review stays honest without an inbox

The usual answer to "what if you are wrong?" is an address almost nobody writes to. Instead, this site is built so you can catch the error yourself, without asking me:

What I cannot do, inbox or not: give medical advice, tell you whether this product is right for your health, look up an order, resend a download, cancel a charge, or contact the seller on your behalf. A health question is a doctor's job. An order question is the section above.

Who is who

This site

An independent review published under the name Ryan Smith. Not a doctor, not the seller, paid by affiliate commission. The full method is on the about page.

Neural Revive

The company named in the footer of the official sales page as being behind The Brain Song. They make and deliver the product. This site is not affiliated with, endorsed by or sponsored by them.

ClickBank

The retailer that takes the payment, sends the download and processes refunds, at clkbank.com. Its charge shows on your statement as CLKBANK*COM. This site is not affiliated with, endorsed by or sponsored by ClickBank.